MAG Growth x
Death Wish Coffee
From expiry disputes to lost stock, we solved key issues with case tracking, bin checks, and daily account health monitoring.
Problem
Facing expired stock errors, missing documents, auto removals, and warehouse mistakes, Amazon success was nearly impossible alone.
Solution
Our team managed case logs, bin checks, removal orders, account health reviews, Buy Box pricing, and detailed return reporting.
Results
Through monitoring and case tracking, we protected margins, improved account stability, and kept products active and competitive.
Methodology
A system of rigorous daily monitoring, with every case detailed in a shared tracker.
Before partnering with us, the client was caught in a frustrating cycle of system-generated errors that put their best-selling inventory at constant risk. These were not simple issues with quick fixes; they were complex, interconnected problems rooted deep within Amazon’s fulfillment and catalog systems.
Fulfillment Center Handling Errors
Mistakes within Amazon’s fulfillment centers were incorrectly flagging good products as expired. The seller had no direct way to address these internal operational errors at their source.
Automated Inventory Removals
These dating errors triggered Amazon’s automated systems to begin removing perfectly good inventory. This meant the client was constantly losing sellable stock without any manual intervention from Amazon.
Expiry Date Discrepancies
The client’s inventory showed inconsistent and incorrect expiration dates within Seller Central. Correcting these data glitches required a deep, technical understanding of Amazon’s catalog system.
Lack of Supporting Documentation
When trying to dispute these issues, the client lacked the specific documentation that Amazon’s internal teams require. Without the precise evidence needed to build a case, their attempts to correct the errors were consistently denied.
To solve these complex issues, we implemented a systematic approach built on proactive monitoring and direct intervention. Our goal was to regain control of the client’s inventory, protect their account health, and provide complete transparency throughout the process.
Bin Check Coordination
We immediately began coordinating directly with Amazon’s fulfillment centers to initiate bin checks. This process involved submitting formal requests to have warehouse staff physically verify the expiration dates on inventory that had been incorrectly flagged, providing the evidence needed to get sellable units reinstated.
Comprehensive Daily Monitoring
Our team established a rigorous daily monitoring system for the entire account. This included tracking all removal orders to catch irregularities, checking account health for listing suppressions, and monitoring Buy Box ownership and pricing to maintain a competitive edge and maximize sales opportunities.
Shared Case Tracker
We provided the client with a shared, real-time case tracker. This tool offered complete transparency into every action we took, from bin check requests to case submissions, ensuring the client was always aware of the status of every issue and its resolution.
Our methodical approach produced immediate and significant results. We transformed a situation of escalating inventory loss into a story of recovery and growth, giving the client renewed control over their Amazon operations.
Inventory and Sales Recovery
By correcting the expiration date errors, we successfully recovered 3,211 units of sellable inventory that were slated for removal. This action directly prevented sales delays from suppressed listings and restored a significant amount of potential revenue.
Maximized Sales and Profitability
Our constant monitoring of the Buy Box and competitor pricing allowed us to maintain optimal product visibility and competitiveness. This strategy not only maximized sales but also protected the client’s profit margins on their key products.
Strengthened Account Health
Proactive monitoring prevented further inventory loss and helped identify fulfillment errors before they could escalate. The shared case tracker provided total transparency, which improved collaboration and led to faster issue resolution for a more stable and healthy account.
Gallery
Showcasing the rich character and powerful essence that set Death Wish Coffee apart.
Amazon Troubleshooting
From UPC mismatches to brand name updates, sellers face countless catalog challenges on Amazon. Listing errors and broken updates can quickly escalate, costing time and revenue.
Expert troubleshooting ensures these problems get resolved quickly and correctly. Just as important, a structured approach helps spot risks in advance, reducing the chance of recurring catalog issues.
Let’s talk Amazon growth
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